Samco Industrial Merchants Terms and Conditions of Sale.

Our guarantee

We want you to be delighted with the products you buy from us. If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund or exchange. We recommend that you keep the original packaging and transport packaging until you are sure you intend to keep the goods. Please include the original picking list or Invoice document which is your returns ID, without this we can not refund. Please note carriage costs will be refunded only if the goods are faulty or if they differ in any way from the goods advertised. See Delivery and returns for more details.

Goods supplied to order which are modified or produced to your own specified requirements, such as corporate logo’s are NON-REFUNDABLE. We are not responsible for specification errors which arise once the order acknowledgement documentation has been checked and signed off by the customer.

Complaints

If you wish to make a complaint please call us on 01745362500, or email us at sales@samcoproducts.co.uk or write to us at:

Mr Steven Pye Samco Products Ltd Tir Llwyd Enterprise Park Kinmel Bay Rhyl North Wales LL18 5JZ

We handle all complaints fairly, effectively and confidentially. We aim to give you a response within 24 hours

Delivery and Returns Delivery

We deliver to all areas of mainland UK and Northern Ireland.

To request a price for delivery to Eire, the Channel Islands or overseas. Please call +44 01745362500 for an accurate International shipping cost.

Standard Products - Each product has its own delivery timescale, as a general rule of thumb Samco Products Ltd deliver next day to mainland UK, providing the order is received by 15.30pm and the item is in stock. This only applies to non-logo’d products.

Logo’d Products - Personalised garments can average 7 -10 working days from artwork and order acknowledgement sign off. Sometimes this can expand to 10-14 working days in peak seasons. Please call us on 01745362500 if you have a very tight deadline.

Carriage is FREE on all orders over £100 (exc VAT)or inside van operating areas. Orders under £100 will incur a £5.95 charge exc VAT or which are outside van operating areas. Teh carriage charge will be added at the checkout unless the product specifically mentions free carriage or a different carriage charge.

There will be just one carriage charge for your total order, regardless of how many items you purchase. This is fully refundable in the event of your goods being faulty or not as described. For Scottish Highlands and Northern Ireland, the total carriage is dependant on postcode area and a price will be relayed at time of purchase. Delivery in these regions may take 3 working days.

Your order will be sent by DPD on next day carrier. DPD deliver between 9am and 5pm. If you are not in when they try to deliver, they will leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. You can type a message in the delivery section, at the end of the order, should you wish the parcel to be left without a signature i.e. at the rear of your property or next door etc. Please note we can not accept responsibility for lost goods which are delivered and left without a signature as instructed by the customer.

In the case of shortage or damage the carriers receipt must be endorsed and Samco Products Ltd. informed within 3 days from goods receipt.

Order tracking

If you have a query about your order please call our customer service team on 01745362500 or E:mail sales@samcoproducts.co.uk Lines are open from 8am to 5pm Monday to Friday.

Returns

If you are not completely satisfied with your purchase, simply return it to us within 30 days, unused and in its original packaging for a refund or exchange. We recommend that you keep the original packaging until you are sure you intend to keep the goods. Please use packaging which will give a similar level of protection as to when you received the goods to ensure the goods are not damaged on the way back to us. Please include the original picking list or Invoice document and complete the reverse as instructed. This is your returns ID without this we can not refund.

If you wish to return an item for a refund or exchange, please call us on 01745 362500 or email sales@samcoproducts.co.uk and we will arrange for Target to pick the goods up from you. Please note we charge for the collection service, please check before returning.

Alternatively if it is more convenient for you please take the goods to your local post office and send them back to us (the address is Samco Products Ltd, Tir Llwyd Enterprise Park, Kinmel Bay, Rhyl, North Wales, LL18 5JZ).

NB: carriage costs will be refunded only if the goods are faulty. Please note that the carriage cost of sending items to you may be more than the amount you were charged for delivery (which in most cases is a subsidised cost).

Goods supplied to order which are modified or produced to your own specified requirements, such as corporate logo’s are NON-REFUNDABLE.

Items which feature in our clearance sales are also NON-REFUNDABLE.

Security

The security of your personal and credit card details is of the highest importance to us. We use the latest Internet encryption with 128 bit SSL software developed by Verisign.

When you are ready to enter your credit card details on the secure page, your browser will automatically inform you that encryption is being used.

Furthermore, all data stored on the secure server is encrypted again and protected by a firewall, the specification of which has been recognised by the major banks. You can confirm the security of your connection to the checkout page by checking the bottom of your browser window. When the connection is secure you will see a closed lock.

Terms and Conditions

This website is operated by Samco Products Limited By using this website, you acknowledge that the use of this website is subject to the following terms and conditions.

Prices: Prices quoted are exclusive of VAT. Prices also exclude packing and carriage unless the order exceeds £100 (exc.VAT). Orders which do not reach this amount will be charged carriage as set out in our most recent catalogue/web site. Prices charged will be those ruling at date of despatch. All previous deals and promotions will end upon publication of the current catalogue/web site. Special offers are subject to availability and may be withdrawn at any time.

We have a minimum order value of £5, unfortunately we cannot process orders below this value.

Delivery: Orders received before 4.30pm on a week day will normally be delivered next working day. Saturday delivery is available for orders placed before 4.30pm on Friday, additional costs are incurred. Friday despatch will generally be delivered the following Monday. Remote mainland and offshore areas need to allow 3 working days for delivery. Personalised garments can take up to 21 working days for delivery from artwork approval. In the case of shortage or damage the carriers receipt must be endorsed and Samco Products Ltd Informed within 3 days from goods receipt.

Title: Ownership of goods remain with Samco Products Ltd until paid for in full.

Payment: Payment is required on placing an order for all Cash Sale customers. Credit account customers the terms are strictly nett monthly, ie payment is due at the end of the month following the date of invoice. Overdue accounts may be sent to a third party for collection, which may result in an administration charge being made.

Money Back Guarantee: You may return any stock item within 30 days from date of Invoice. Goods must be in their original condition and contained within their product packaging and then packed in suitable strong case for transport along with our official returns document. Please call 01745 362500 before returning any item. Any consignment that does not comply with the above will be refused without credit. Goods supplied to order which are modified or produced to your own specified requirements are NON-REFUNDABLE. We are not responsible for specification errors which arise once the order acknowledgement documentation has been checked and signed off by the customer.

Cancellation of Logo’d Items: You must cancel your order by giving us notice of cancellation by mailing, faxing or emailing to the number or address within our current catalogue. All artwork or set-up costs incurred prior to the notice will be charged in full. Changes to artwork, after order confirmation, which incur additional time will also be charged in full. Garments which have already been produced and classed as work in progress prior to cancellation will be Invoiced in full.

Samples: Charged in full but are refundable upon receipt through our returns system, see Money Back Guarantee.

Force Majeure: We shall have no liability to you for any failure or delay in supply or delivery or for any damage or defect to goods supplied or delivered hereunder that is caused by any event or circumstance beyond reasonable control.

Specification: All products subject to availability. We reserve the right to allow slight variations which create continuous supply or improvements. Every effort is taken to recreate each item, but the colour reproduction is as accurate as modern resolutions will allow. Samco Products limited are not be responsible for typographical, pricing or other errors and reserves the right to cancel any orders based on such errors.

Samco Products Ltd Registered in England 1199045 VAT Number 162813079