Security is of the utmost importance to Samco Industrial Merchants and for that reason we are making every effort to provide a site that ensures secure online ordering and payment processing. When you submit financial information such as credit card details we collect that information using a VeriSign certified, secure-server page using industry-standard SSL (secure socket layer) encryption. To check our security certificate is valid you can either click on the VeriSign logo on the credit card details page or the gold padlock at the bottom of the browser window.
Your Samcoproducts.co.uk account information and personal profile are protected by your username and password so that only you have access to them. You can update your personal profile by logging into the Samcoproducts.co.uk site and then selecting the 'my account' button from the main navigation bar and then choosing 'My Details' from the menu.
We strongly advise that you do not let other people become aware of your username and password, to ensure that un-authorised users cannot gain access to your personal profile and account information. We also recommend that you close your browser window when you have completed using the samcoproducts.co.uk site. This ensures that un-authorised users cannot access your personal profile, account information or order goods using your details if you share a computer or are using a computer in a public place. If you share a computer with other users and they wish to use samcoproducts.co.uk, we recommend that each user that has access to the PC registers separately with us. This will ensure that the details of the users of the shared PC are kept secure from each other and will prevent un-authorised transactions or un-authorised viewing of personal and account information.
Although Samco place the utmost importance on protecting information transmitted via the samcoproducts.co.uk site and will take security precautions to protect all information, samcoproducts.co.uk cannot guarantee that any electronic transfer of information or transaction is totally secure. Samco Products Ltd will take measures to secure and protect all customer information from loss, abuse, misuse, and alteration. Your adherence to the security suggestions made in this security policy will assist us greatly with this. Contact Samco Products Ltd Should you require assistance with any aspect of the samcoproducts.co.uk site then contact our web site help desk on 01745 362500. Alternatively you can use the functions available under the 'contact us' menu on the main navigation bar.
INFORMATION THAT WE COLLECT FROM YOU When you visit, register or order products or services on samcoproducts.co.uk you may be asked to provide certain information about yourself via an on-line registration form. You may also be asked for additional details during the ordering process, such as credit or debit card information to allow us to complete your orders. During the registration and ordering processes you may be asked for some or all of the following information: First Name, Surname, Initials, Title, Company Name, Company Address, Postcode, Country, Telephone, Fax, E-Mail, Username, Password, Job Title and Job Function. The information we request will be the minimum amount required for us to successfully complete your order. You may also need to give us details of any alternate delivery or invoice addresses which differ from your usual company address. Additional space is provided for these extra details during registration and as part of the ordering procedure.
We may also collect information about your usage of our website as well as information about you from e-mails or letters you send to us. WHAT ARE COOKIES AND WHY DO WE USE THEM? When you use the samcoproducts site, your browser may alert you to the fact that a cookie is being sent to your PC. Without a session, web sites have no "memory" and you would not be able to remain logged in when you moved between pages, as each click would treat you as a completely new visitor. Nor would you be able to have a shopping basket as there would be no mechanism to connect you to a previous website action. Samcoproducts.co.uk uses a type of cookie known as a "Session Cookie" which is stored in your computer's memory and deleted when your web browser is closed. Individuals, advertisers or any other companies do not have access to cookies set by samcoproducts.co.uk. This session cookie does not collect information from your computer and does not hold any personal information. It merely acts as a reference to your website session. Session cookies used by samcoproduct.co.uk are not harmful to your computer in any way, however if you choose not to accept cookies, then we use an alternative method to remember your session. You may notice a longer URL in your web browser's address bar that may contain session variables.
Your information will enable us to provide you with access to all parts of our site and to supply the goods or services you have requested. It will also enable us to bill you and contact you where necessary with regards to your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business. In particular, we may use your information to contact you for your own individual views on our services and to notify you occasionally about important changes or developments to the site or our services. Further, where you have consented as part of the registration process, we will send you details of relevant news and promotions via email. This information is collected on an 'Opt In' basis to ensure that you only receive the news, promotions and emails that you ask for. The only exceptions to this are emails that will be generated during the transactional process i.e. order confirmations, delivery information etc. We may contact you by post, telephone or fax, as well as by email. If you change your mind about being contacted in the future, please let us know. The information you provide is used solely by Samco Products Ltd. Samco Products ltd will not share the information you provide with any outside organisations.
The information you provide to us will be held on our computers in the UK and may be accessed by or given to our staff working outside the UK.
If our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.
Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.
We employ security measures to protect your information from access by un-authorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.
If you would like to change your details in the future, log into the site as normal and select the 'My Account' button from the main navigation bar and then choose the 'Account Admin' then the 'Change My Details' option from the menu. You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.
All comments, queries and requests relating to our use of your information are welcomed and should be addressed to The Company Secretary, Samco Products Limited, Tir Llwyd Enterprise Park, Kinmel Bay, Rhyl, North Wales, LL18 5JZ,